You are a bar supervisor, a customer is complaining that your bartender has served them the wrong drink?

erztan

William

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You are a bar supervisor, a customer is complaining that your bartender has served them the wrong drink, what do you do?

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    Emma 2017-07-05

    Your second option. His reaction was completely over the top.the one who is an asset not liability.

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    Audrey 2017-06-27

    i think you were right on your side.In the hospitality industry, the customer is always right, even if they are wrong. I get lots of angry customers being a server, and you learn to let it not affect you.

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    Nathan 2017-07-14

    You do need to study your drink recipes and learn the bar basics. I was like you I wanted to bartend. I knew there were a lot of bars in the town , I was attending collage at FSU. My friend recommend a bartending book/course to me that she took. I ordered it . It cost me 37.00. It was such a good bartending course Id recommend it also. Bartendingexposed.com I wouldn't have my job right now without it. I couldn't afford a bartending School. In Fla the school wanted 600.00 for a 2 week class. Personally, I studied and studied! Then I applied for jobs. I got a job at a collage bar in town. I love my job! I dreamed of this. It pays off to study and go for your dreams! I was like you I wanted to know which bartending School to go to.Yahoo answers said bartending schools were a rip off. So I went with what everyone was saying was a good bartending book/course.I am happy I did. I didn't spend 600.00 to go to a school. And I am a Bartender now. Good luck. I am sure you will do fine. Hope this info was helpful.

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    Julian 2017-06-04

    None, the drink should be chucked as soon as he/she returns to the bar cos it may have been spiked in the time they left the bar and returned. No bartender should look after a drink, that the person should do is get a cap on the top of there drink which makes it very hard to spike.Never should the beverage and the drinker part company! Not in this day and age. Either sip it down, throw it back, or ask a trusted friend to hold it, but never a bartender or a stranger. And learn to time the bladder stops so that you won't always feel the need to get a babysitter for your drinks.

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    Julian 2017-07-12

    Never, thats just messed up.We don't have to cover drinks for people. If your concerned or see someone put something in the drink. Remove it straight away and place it behind the bar and tell the customer why you moved it. Spiking isn't a problem where I'm from though. :/

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    Grayson 2017-06-20

    It is true however I'm sure a jury would have a hard time finding such a defendant guilty if the patrons actions happened after he or she drank more at home or something else precipitated the fall.

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    Stella 2017-07-15

    It is true, If a patron comes into a bar and that patron is intoxicated over the limit the bartender should refuse service to that person because once you serve them a drink you are now liable if that person gets into an accident. Whether you got them intoxicated or not. Whether that person hits their head and tried to sue the bar is something I'm not sure of.Yes, the bartender is responsible for not permitting customers to get so drunk that they hurt themselves. Responsible bartenders watch out for that and cut drunks off.

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    Nathan 2017-06-28

    I think you need to pass a test in order to be a bartender, and go to school.If they have signature drinks, i would think theyd be expected to know the recipes.most bars will have a bar book behind the bar. you're supposed to know how to make every single drink but if you forget, that book is there for you. I don't know of many bartenders who just "make drinks their way" because if they don't own the bar and the owner/manager realizes that there's less alcohol than what money you've brought in, you can get in a lot of trouble because it's expensive! you have certain ounces per drink that you have to follow.

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    Gabriel 2017-06-29

    I'm pretty sure most or nearly all bars will have signature drinks esp. those in a restaurant like the Ruby Relaxer at RT's and the Ultimate whatever's at Friday's BUT please also know basic drinks as well. For example; screwdriver's, cape codder's, mai tai's, kamakazi's etc. There's nothing more frustrating than a bartender that has to look up how to make a cosmopolitan or something (this happened to me last night i had to send my drink back twice). At any rate just pay attention to the glass wear the bar uses for diff. drinks (a highball or shot glass doesn't look the same everywhere) and then what there basic measurements are; study there signature drinks, know the basics and you should be fine. Hope this helps.It really depends..... I managed a bar for 13 years, and yes we had the normal recipes that the tenders would use, but then there would be that "one" customer that likes it "his" way, and its ok to make it like that, and maybe your own is a better way, as long as you are charging accordinly to the drink!

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    Charlotte 2017-06-01

    When I bartended, if I definitely knew that they were not driving, I used to serve them, as long as they behaved and were regular customers. The tiniest sign of disruptive behavior and out they went, regulars or not. If they were strangers, I held tight and fast to the law and would not serve them.If you're a bartender, you know that the customer is not always right - bartenders have a responsibility to make sure they are serving customers responsibly - usually, they are not allowed to stack drinks, and they ARE allowed to cut somebody off who has had way too much to drink.

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    Layla 2017-06-19

    Tell him he has had enough and you can't risk losing your license by serving him more. If he gets loud and abusive tell him you will be forced to call the police and have him arrested for drunken disorderly conduct. The bar and the bar tender can suffer prosecution for over serving a;cohol.Most bartenders will cut off a customer they think has had to much to drink. If the customer makes an issue they will get them out of the bar or to be quiet one way or another.

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